At Ramee Mart LLC, we are committed to providing a satisfying shopping experience. If for any reason you are not completely happy with your purchase, we offer a clear and straightforward return and exchange process. This page outlines our refund policy and provides all the necessary information to help you manage your returns and exchanges effectively.

2. Refund Policy Overview

Our refund policy is designed to ensure that you are fully satisfied with your purchase. To be eligible for a refund, you must meet the following conditions:

• Condition: Products must be in their original, unused, and unwashed condition with all tags and packaging intact.
• Proof of Purchase: You need to provide proof of purchase, such as a receipt or order confirmation.

3. Non-Returnable Items

Certain items are not eligible for return or refund, including:

• Gift Cards: These are non-returnable and non-refundable.
• Personalized Items: Custom-made or personalized products cannot be returned or exchanged.
• Final Sale Items: Products marked as final sale are not eligible for returns or refunds.

4. Initiating a Return

To begin the return process, follow these steps:

1. Contact Us: Reach out to our customer support team at rameemart@gmail.com to request a Return Authorization Number (RAN). This number is required for processing your return.
2. Prepare Your Return: Pack the item(s) in the original packaging, if available. Include the original receipt and a note with your name, order number, and reason for the return.
3. Return Shipping: Send the package to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the return is received safely.

5. Return Shipping Costs

Unless the item is defective or incorrect, you are responsible for the cost of return shipping. We suggest using a shipping method that provides tracking to ensure that your return is delivered to us.

6. Refund Processing

Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [insert number] business days for the refund to appear on your account. If there are any issues with your return, our customer service team will contact you to resolve them.

7. Exchanges

To exchange an item, contact our customer service team for instructions. Exchanges are subject to product availability. If the item you wish to exchange is out of stock, we will offer alternative options or store credit.

8. Defective or Incorrect Items

If you receive a defective or incorrect item, please notify us immediately at rameemart@gmail.com We will provide instructions for returning the item and will cover the cost of return shipping. Please include details of the issue and, if possible, attach photos to expedite the process.

9. Contact Us

If you have any questions or need assistance with a return or exchange, our dedicated customer support team is available to help. Here’s how you can reach us:

Email:
You can email us at  rameemart@gmail.com.  For a swift resolution, please include:

• Order Number: This helps us locate your purchase quickly.
• Reason for Return or Exchange: Briefly explain why you are requesting a return or exchange.
• Preferred Resolution: Indicate whether you would like a full refund, partial refund, exchange, or store credit.
• Contact Details: Ensure that your email address and phone number are current so we can contact you if needed.

10. Additional Information

When contacting us regarding a return or refund, providing complete information will help us process your request more efficiently:

• Order Number: Essential for verifying your purchase.
• Reason for Refund: Helps us understand the nature of your request and improve our service.
• Preferred Resolution: Allows us to address your request according to your preference.
• Contact Details: Accurate contact information ensures prompt communication and resolution.

11. Commitment to Customer Satisfaction

We are committed to resolving your concerns fairly and promptly. We value your feedback and appreciate your patience as we work to address any issues with your purchase. Thank you for shopping with Ramee Mart LLC. We look forward to serving you again.